FREQUENTLY ASKED QUESTIONS

Order & Shipping

We send your package plastic free after 2-3 workingdays in a recycled box and we don't use any needless filler. 

To stay updated, we will send you a tracking link when the package hits the road. 

Please notice: please open your package carefully, so you can use it again.

Thank you!

 

Return & Exchange Policy

We offer a return period of 14 days from the day you receive your package. To exchange your product for another size or return please use the return form in your parcel and send it to the following address:

 

ADDITION Sustainable Apparel

c/o glore Hamburg

Marktstr. 31, 20357 Hamburg

All returns or exchanges must be unworn and in the same condition that you received them and in its original packaging.

 

Please follow these simple steps:

 

1. Pack the items back into the box and seal it. In order for us to verify your return, always include the return form which is included in your package.

 

2. Leave your package at the nearest Poststation. Always save the receipt from the service point as this is your proof of return provided that your package is insured - we highly recommend that. When your return arrives at ADDITION it will be handled as soon as possible. If the return is in the same condition it was sent then your refund will be processed, and a credit will automatically be applied to your original method of payment.

 

Please notice: we don't offer free returns.


 

Product Care

If the bulky sole rubs off a bit after the first steps outside – don't worry! It's totally normal and the problem will resolve itself after a few times of wearing your favourite shoes outside...Your shoes have to get used to the streets, so don't panic.

 

Payment

- Credit / Debit Cards
- PAYPAL

-Offline Payments / Store Pick up

 

Sizing & Fit 

 

We use European standard sizes and run true to size. If you wanna feel certain about your correct size please follow these simple steps: trace your foot on a piece of paper, measure the distance from heel to the longest toe and compare the measurements: 

 

36

23,0 cm

37

23,8 cm

38

24,3 cm

39

25,0 cm

40

25,8 cm

41

26,2 cm